From the diary of a hairstylist: by Crystal Casey

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Currently showing posts tagged stylist

  • MYSTIQUE DAY SPA & CRYSTAL CASEY: THE BREAKUP

    Ok, so I feel like this is the beginning of a Taylor Swift song. Like at any moment I'm gonna break out into some guitar strumming, ballad about my broken heart & how I have the best revenge by being happy......"we are never, ever, ever, getting back toetherrrrrrr....."

    But, in all reality...that's not the case at all. 

    But, let me first start by saying...I am no longer an employee at Mystique Salon & Day Spa. I am now strictly working for myself. High Voltage Hair by Crystal Casey! Its exciting & scary all at the same time.

    I worked at Mystique Salon & Day Spa 5 years ago (2 years out of hair school) I thought I knew it alllll. I quickly learned I did not. HAHA! Amy (the owner) took a huge chance on me when she hired me. My ego & know it all attitude quickly sent me on my way (by choice). Amanda (her sister & Master Stylist) was my mentor for over a year while I worked there & still remains to this day to be one of my biggest cheerleaders, supporters & mentor. (& isnt she so pretty???!?!)

    Last December, Amanda spoke to Amy on my behalf about bringing me back into the salon. I was ready to be back in a salon environment, be a team player, have continuing education with the backing of all the Mystique girls, work on events & brainstorm fabulous ideas together as a TEAM! & we did just that, we ROCKED some movie nights (& had a great time doing it) we executed a phonemail bridal shoot, & shared & enjoyed some great Paul Mitchell education. 

    Amy was very understanding about my current wedding business & allowed me to continue booking weddings. We agreed that my schedule would be very few days to begin with as I tried to transition my clients from a home based business to the structure of a salon & build from any walk-ins that would come my way. The wedding season that would happen for me in 2014 completely blindsided both of us. 

    I think I spent a total of 5 Saturdays in the salon from Jan-Sept. & lets face it, Saturday is a busy day in the salon. I also had some unforeseen health issues this year that kept me out on the 1-2 days that I was scheduled to be there outside of the weekend. 

    Ultimately, Amy felt it was best for her business & mine to terminate my contract. 

    Its not that I was a bad employee/stylist or that she was a heartless boss, because that most certainly is not that case at all. Honestly, she just couldn't keep me booked. I had many NO CALL/NO SHOWS & cancellations while I was there, leaving my days empty. But, for the clients that I did have in my chair, that I did build that bond with, that I did get that chance to make them feel beautiful & special....I will miss them but, I know they are in good hands with the girls there! 

    She also stated that she recognized all the hard work I had put into building my business & that I was better suited to be a business owner, than an employee. She has since helped me with any problems I have faced or questions I have had on the business side of things. Amy is a business guru & a great mentor. 

    I still have a wonderful relationship with all the girls there, specifically Amy. She gave me a very personal letter stating how sad she was that she had to make this decision, we even shared a very heartfelt moment & some tears were shed by both of us. 

    In my time at Mystique I helped launch, what I know to be, a wonderful Bridal division. We shot an AMAZING bridal shoot & I got to know & love the girls there all over again. I built personal & professional relationships that I hope will continue to grow. 

    Amy & I still work together as stylist & makeup artist on styled shoots & weddings together & will continue to do so as our businesses grow. 

    (Thats supposed to say August 25th 2014!)

    I will miss seeing all these girls every week!

  • What makes a stylist good??

    In the last few weeks I have had a slew of clients sit in my chair & tell me how unhappy they were with their previous stylist. Wether it was the cut, color, service or attitude they received...all of the above was not up to par. 

    I take what I do very seriously. I LOVE what I do and I am thankful for every client that sits in my chair. In this economy I am lucky to have any. I have only been doing hair for 5 years but, in those 5 years I have learned the business of the industry inside & out. So when a client sits in my chair and tells me about how her previous stylist made her feel horrible for having long hair, or yelling at her over the phone for canceling a saturday appointment I get a little upset. 

    Yes, it brought these wonderful ladies to my chair. Yes, it was that stylist loss. But, in general it gives hairstylist a bad name. 

    If a client ask you for a certain color or cut, yes, it is your job as the stylist to give them your professional option on what color will and wont wash them out, on what cut will and wont flatter their face shape. But, if a client comes back to you and tells you that they don't like what you did and ask you to change it...you should change it...no questions asked. 

    I recently had a client tell me the last place she went the stylist moaned and groaned about how long and thick her hair was. About how they weren't charging her enough for the product and time it was taking this stylist to do her hair. See my client had a coupon for her service. The point of coupons are to drive more customers to your business and build a stylist book. If you complain about how you aren't getting paid enough to the person who is paying you...chances are...they wont be coming back. In turn you are losing money.

    Another client told me her stylist literally yelled at her over the phone for canceling her saturday appointment when the client had physical injury ON HER HEAD that was keeping her from her appointment. This particular girl was going lighter...you do not put lightener on an open wound...you don't put ANY hair chemical on an open wound...so what was her motive for yelling at her??

    These are the kinds of stylist that it amazes me that the have clients at all on their books.

    So really, what makes a stylist GOOD? 

    Sure her color application may be the BOMB. Sure her cuts may be like no other you have ever had. But, if her attitude SUCKS. Would you as a client stick around??

    It is a proven fact that clients will stick with stylist that make them feel good about themselves and do mediocre work, rather than a stylist who makes them feel bad about themselves or ignores them and does amazing work. Customer service is a huge part of being a stylist.

    Sooooo....

    Be courteous, be kind, smile, make your clients feel welcome and appreciated! If you want them to return treat them how you want to be treated! 

    Rant Complete.

  • Brunette Bombshell Jennifer!

    Jennifer may not be an old client of mine but she is an old friend. I have known Jennifer since...oh, I was 17.

    As she sat in my chair today she told me about a horrible experience she had with another stylist. See, Jen was pretty much pummeled to the ground outside a neighborhood bar causing her a trip to the ER and a cancelled hair appointment for the next day. Leaving her with a gnarly scar on her head and no stylist. Booooo!! 

    Life happens and every business owner/employee should understand that. It does not matter if your client is your friend or not. You are NEVER rude to your clients for canceling their appointments, especially if they tell you they have been in the ER all night! Just sayin...

    Anyways, this is what brought Jennifer to me. She said she had been searching for a new stylist and since we are friends on Facebook, she had seen all the pictures of my work I posted. She informed me that her hair had been through A TON of processing in the last few months and she was worried about keeping her legenth if she kept going with the lightener and she was right. Her ends (along with the rest of her hair) needed a complete make over....an up lift if you will. 

    When she originally made her appointment she let me know that she had wanted to go more ombre with her honey blonde hair and of course to have her regrowth touched up. She later told me she wanted to transform her look altogether. I was SO EXCITED! This is JUST what she (and her hair) needed!

    This is the inspiration picture that she sent me....

    Of course I loved it! It was a bold change for her, its a rich vibrant color and was just what her lifeless hair needed! 

    Of course none of you know what Jennifer looks like so let me paint a picture for you, She is tall and lean. Big brown eyes and olive skin...if I had to compare her to anyone it would be a mix of Jennifer Lopez & Kim Kardishan (she has her eyes). So of course darker hair looks absolutely AH-MAZING on her. 

    Since Jen's hair was so light I had to fill her hair first and boy was her hair thirsty. I used a new line of color by Beth Minardi. She is a state of the art stylist and educator for Joico. Now we all know I am a full on Paul Mitchell stylist, but lately I have been trying to educate myself on new brands and lines that are on the market. Some color lines do reds better, some do demi-permanant color better, and some do products better. I want to be able to offer the best of the best to my clients. 

    Any who, back to Jen....so I used Beth Minardi's semi permanent color in a level 7 (color called sunflower). After rinsing that out I used one of Wella's new Illumina Color in 5/7 (level 5 warm brown tone) for her all over color. Hilighting over color I used Paul Mitchell's Syncro Lift lightner for her hilights after rinsing I toned Jens hilights with her filler color. 

    Now onward to her haircut! Jen did not want to lose a lot of legenth since all of the previous processing had caused her to lose more than she cared to. I sprayed her damp hair with Joico's K-Pak liquid reconstructor then added some of Paul Mitchell's Full Circle Leave-in Conditioner & Super Skinny Relaxing Balm. Then I did a little snip snip off the legenth and full on reshaped her layers. I styled with the Paul Mitchell curl wand and WA-LA! She looked like a 40s glam star! 

    Heres what Jennifer came to me with....

    and HERE is what she left with!!

    Beautiful natural looking hilights and rich, lustrous color! 

    Whats Jen have to say about it...??

    I think she likes it! haha

  • Meet Ashleigh, my platinum blonde princess.

    Ok so, when Ashleigh fist came to me she found me working in a salon literally 3 seconds from where she lives. She had chin legenth hair that was a dark buttery blonde with hilights and a dark brown under section. 

    She was a month away from getting married & her ultimate goal was that platinum white blonde (still keeping the under section dark) but, she wanted to keep her hair healthy and let it GROW! So in order to avoid over processing her hair with lightener I tried a hi-lift formula & popped a few hilights over top of it.

    For those of you who don't know what hi-lift color is...it is color (instead of lightener) that will lift your natural hair up to 4 levels.

    It still left her hair too brassy but she was willing to give me another shot because, she's cool like that. She came back to me a month later to get her hair done for her wedding and she looked beautiful! While doing her hair we got to talking and turns out her fiancé was a guy I had known since I was 17! (I even dated his brother back in the day...small world)

    (look at those shoes!!!)

    I sent Ashleigh on her way looking beautiful as ever (as you can see above).  A few weeks later she found me on Facebook, friended me & asked me if I had any open appointments in the coming week. So we booked her a reservation and started working on getting her to that platinum blonde she wanted.

    We tried a variety of hi-lift formulas but each still left her hair too yellow. I tried using a toner after each new formula but, I still wasn't getting the results we were looking for. (Toners kick out unwanted colors such as yellow & orange) She stuck with me for a few months and finally, we decided to go ahead and go with lightner, it was the only option left. So with a little lightener and a toner we got the results we were looking for!! 

    Ashleigh was very adamant about keeping her hair healthy and letting it grow. So we got her on a good product prescription. Being blonde is not easy, the upkeep is very high matience & you have to give back what you take away from your hair. 

    Platinum is not an actual color it is hair that is void of all pigment & when you remove pigment you are also removing all the natural, good things your hair produces for itself. So keeping to a good, strong product prescription is very important.

    Ashleigh listened to everything I told her and did what she needed to do. Her hair is right where it needs to be and after a year of growing, it ended up at her shoulder blades....until today.

    Ashleigh made her appointment 2 weeks ago and told me then that she wanted to cut all of her hair off and go ALL BLONDE! As a stylist of course I was excited about this. We live for change. But, we also know that clients make rash decisions so I made sure this was exactly what she wanted to do....and it was...she does have a very coupious amount of hair so I can understand the matience of THICK, long hair. 

    She sent me a picture of a very dramatic, stacked bob. I of course LOVED it. So thats exactly what we did. 

    Now, our newest challenge is getting that under section to match the top. I did it before, so this should be super easy now that I have the perfect formula!

    Ashleigh has easily become one of my favorite clients and friends! We went through her husbands first deployment together and her going to realtor school. Their first outing after him returning home was a friends wedding. She came to me and said..."I want that retro pin-up style." Of course I was thrilled...."No problem" I said...and so it was done. :) 

    A stylist can only dream of all their clients being as laid back, mellow and AWESOME as Ashleigh. <3